Privacy Policy

“Personal information” is information we hold which is identifiable as being about you.

We will, from time to time, receive and store Personal Information you enter onto the Website, provided to us directly or given to us in other forms.

We use, collect, and hold Personal Information to enable other entities participating in the construction industry such as developers, contractors and subcontractors to assess the legal history of entities including adjudication, court and company legal status.

We take all reasonable steps to ensure that the Personal Information we collect, use or disclose is up to date, complete and accurate.

We collect Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access the Website and when we provide our services to you. We may receive Personal Information from third parties. If we do, we will protect it as set out in this Privacy Policy.

The Website includes pages that use ‘cookies’.  A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer.  The cookies assist us in identifying what our users find interesting on the Website.

A cookie will be allocated each time you use the Website.  The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.

You can configure your web browser to refuse cookies.  If you do so, you may not be able to use all or part of the Website.

This Privacy Policy does not cover the links within the Website to other websites. We encourage you to read the privacy statements on the other websites you visit.

We will not use your Personal Information for any other purpose than what is outlined below without first seeking your consent, or whether authorised or required by law. We will use the Personal Information we collect for the purpose disclosed at the time of collection, or otherwise as set out below:

• to establish and maintain your relationship with us;
• to provide the products you have requested from us;
• to process payments;
• to answer any inquiry you make;
• to send notifications, reminders and relevant documentation
• to improve our business, products and services;
• to market other PCA services or products to you;
• to handle and respond to any complaints or concerns you may have; and
• to provide Personal Information to third parties as set out in this Privacy Policy.

We may also disclose your Personal Information to third parties who work with us in our business to provide, promote or improve the products you have requested or are interested in, such as:

• our related bodies corporate;
• third party service providers (such as Government Authorities);
• national regulators and accreditation bodies;
• website hosts; and
• consultants and professional advisers.

Personal information is only supplied to a third party when it is required for the delivery of our services, or as required by law.

We may also share your information with other companies whom we work in partnership (such as consultant or contractor partners on a specific project) and others which are not our partners, e.g. government authorities, sub-contractors or suppliers providing services on our behalf. We will obtain your agreement before data is shared with third-parties if the sharing with such organisations would not be expected from the nature of your interaction with us.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

We store your Personal Information in different ways, including in paper and in electronic form. We take security of your Personal Information very seriously and uses a variety of security procedures in the Website to help protect Personal Information from unauthorised access, use, or disclosure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at info@propertycompliance.com.au

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act.

We will take such steps (if any) as are reasonable in the circumstances to make sure that the Personal Information we collect, use or disclose is accurate, complete, up to date and relevant.

If you believe the Personal Information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it.  To do so, please contact us using the contact details listed below.  Our help desk can generally assist with updating your Personal Information immediately over the phone. However, if you are unhappy with the handling of your request to update or correct your Personal Information, you may request that the matter be escalated to our Privacy Officer for further review.

If you have any complaints about our privacy practices, please feel to contact us. We take complaints very seriously and will ensure that all complaints are dealt with in a reasonably appropriate timeframe.

If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access to your Personal Information or make a complaint about a breach by PCA of the Australian Privacy Principles (including the way we have collected, disclosed or used your Personal Information) please contact our Privacy Officer by post, email or phone via the below details:

Unit 3/41 Paringa Road, Murarrie QLD 4172
info@propertycompliance.com.au
1300 552 661